Why does Floom charge a service fee?
The service fee helps us improve your overall experience with Floom by allowing us to manage our florist partners on your behalf, develop new product features to better your ordering and delivery experience, and provide first-class customer service.
How is the service fee calculated?
The service fee is calculated based on the total amount before any promotions or discounts are applied. A minimum amount applies to the service fee.
Is the service fee refundable?
The service fee is refundable.
Can the service fee be waived or reduced?
The service fee is a standard charge for all orders placed on Floom and cannot be waived or reduced. Discounts do not apply to the service fee.
How can I contact customer service if I have questions about the service fee?
If you have any questions or concerns about the service fee, please contact us via live chat or click here to email us and we'll be happy to assist you.