At Floom, we take all our feedback on board - both good and bad - as we're constantly striving to improve all areas of the customer experience.
To resolve this issue as soon as possible please reach out to us via our live chat or click here to send us an email. Please ensure that you get in touch with us as soon as possible and within two days of receiving the bouquet for us to effectively deal with your query.
Please note, if your complaint is about the quality of the flowers you've received, we'll need 2 to 3 photos of the affected bouquet.
How we assess complaints a Floom
At Floom, we want you to be satisfied with your order. However, we understand that things can go wrong. In such cases, we aim to be transparent about what you can expect.
- If your order is delivered late, your delivery charge will be refunded.
- If you receive the wrong arrangement or your order is not delivered, you can expect a full refund or an offer of redelivery.
- For other issues, such as substitutions in your arrangement or damage/decay upon arrival, our quality team will assess the situation and you will receive either a full refund, a partial refund, or an offer of redelivery if appropriate.
- We aim to resolve most complaints and inform you of the outcome within 24/48 hours of receipt. Please note that any refunds issued will take approximately seven working days for the funds to be returned to your account.