At Floom, we take all our feedback on board - both good and bad - as we're constantly striving to improve all areas of the customer experience.
To resolve this issue as soon as possible please reach out to us via our live chat or click here to send us an email. Please ensure that you get in touch with us as soon as possible and within two days of receiving the bouquet in order for us to effectively deal with your query.
Please note, if your complaint is about the quality of the flowers you've received, we'll need 2 to 3 photos of the affected bouquet.